Our First Response service offers support 24 hours a day, seven days a week to people of all ages living in Bradford, Airedale, Wharfedale or Craven experiencing a mental health crisis.
Mental ill health is common, with 1 in 4 people in the UK experiencing a problem each year. Most conditions are managed well through medication and/or therapy, but if your first experience of mental ill health is a crisis, or if you have an existing problem, we want you to feel reassured that trained professionals are just a phone call away.
Who is this service for?
This service is for people of all ages living in Bradford, Airedale, Wharfedale or Craven experiencing a mental health crisis.
You do not have to have used any mental health services before to contact us.
How can you access this service?
Where possible the person who is experiencing the crisis should contact First Response, but we understand that this is not always possible and accept calls from others, concerned about the person’s well-being.
You do not have to have used any mental health services before to contact us.
You can call First Response 24 hours a day, 7 days a week.
Where can you see the First Response team?
Once you call First Response a telecoach will answer and quickly assess your needs. They’re experienced to talk to people in distress and provide guidance to help you manage the situation and your feelings.
They may decide you need urgent support. In this case they will ask a first responder from our team to visit you as soon as possible. First responders are mental health nurses and social workers. They visit you wherever you are in your time of crisis, at whatever time of day, sometimes with a member of the emergency services. Or you could be referred to one of our three safer spaces for people of any age experiencing mental health crisis, in Bradford, Airedale, Wharfedale and Craven. They offer a warm, calm and safe environment, 365 days a year, as a possible alternative to A&E. See our short video for more details.